Real people, real support, real outcomes
All you need to know...
A retail apprenticeship combines paid employment with structured training, allowing you to develop customer service and retail skills while working toward a formal qualification.
This pathway is ideal for people who enjoy working with customers, building communication skills and gaining experience in fast-paced retail environments, while earning a nationally recognised qualification at the same time.
What Is a Retail Apprenticeship?
A retail apprenticeship allows you to earn a wage while gaining real workplace experience and completing formal training.
As a retail apprentice, you’ll:
Work full-time with a host retail employer
Complete formal training through an approved training organisation
Gain a nationally recognised qualification in retail
Receive ongoing support throughout your apprenticeship
Qualification & Course Details
Qualification: SIR30216 – Certificate III in Retail
Training Type: Apprenticeship
Delivery: On-the-job training combined with off-the-job study
Training Providers: Delivered through approved Registered Training Organisations (RTOs)
Outcome: Nationally recognised qualification in retail
Units & Skills You’ll Learn
During your apprenticeship, you’ll develop practical skills including:
Delivering high-quality customer service
Operating point-of-sale (POS) systems and handling transactions
Merchandising and stock control
Visual presentation and store displays
Workplace communication and teamwork
Applying workplace health and safety procedures
How Long Is a Retail Apprenticeship?
A retail apprenticeship typically takes around 12 months to complete.
The duration may vary depending on prior experience, training arrangements and competency progression.
Pay & Earning Potential
Retail apprentices are paid while they train, with wages increasing as skills and experience develop.
Apprentice wages are paid in line with the relevant award
Pay rates may increase as you progress through your apprenticeship
Qualified retail employees can progress into higher-paying roles
Earnings may vary depending on age, experience, location and employer
Career Pathways & Progression
Completing a retail apprenticeship can lead to a range of career opportunities, including:
Retail sales assistant
Customer service representative
Visual merchandiser
Department supervisor or team leader
Store or assistant manager
Further training in retail leadership or business
How the Apprenticeship Process Works
Apply for a Retail apprenticeship
Complete an interview and suitability assessment
Be matched with a host employer
Commence work and training
Complete your qualification
Frequently Asked Questions
How long does a retail apprenticeship take?
Most retail apprenticeships take around 12 months to complete, depending on training arrangements and competency progression.
Do I get paid while completing a retail apprenticeship?
Yes. Retail apprentices are paid while they train, with wages set under the relevant award.
What qualification will I receive?
You’ll receive a nationally recognised Certificate III in Retail upon completion.
Do I need experience to start a retail apprenticeship?
No prior experience is required. Employers look for good communication skills, reliability and a willingness to learn.
What kind of work will I do as a retail apprentice?
Retail apprentices support daily store operations, including customer service, sales, stock management and visual merchandising.
Is retail a licensed trade?
No. Retail is not a licensed trade, however formal training can support career progression and leadership opportunities.
Ready to Start your Retail Apprenticeship?
A retail apprenticeship is a great way to gain valuable workplace skills, earn a wage and build a career with opportunities across a wide range of industries.
Our Industries
Apprenticeship Opportunities Across Multiple Industries
Automotive
Learn More..
About Apprenticeships Are Us
Learn More..
What is an Apprenticeship?
Learn More..